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Partners


AHERN has been a leading provider of phones, phone systems, cordless telephones, headsets and other communications products & accessories since 1987.

Contactual OnDemand Contact Center is a full-featured, enterprise-class contact center product, featuring multi-media/web-based ACD, IVR, email, chat, co-browsing, call monitoring/logging, real-time and historical reporting and VoIP and PSTN support. Forget about expensive hardware, software, training and administrative costs. All of these features come without the integration headaches and exorbitant costs of premise-based equipment. Key product advantages include reliability, scalability, and ease-of-Use. Contactual OnDemand Contact Center has no up-front costs. A browser and a phone is all that an agent needs to be taking full advantage of the product. Agents are up and running in a matter of hours, and training and configuration is a snap. Contactual OnDemand Contact Center elevates your customer service quality and responsiveness, turning your contact center into a profit center.

Digital DataVoice (DDV) creates and implements solutions to help our clients manage customer interactions. With our unsurpassed level of experience and expertise, we create world class solutions on time and on budget. We have years of experience with the key call center technologies such as IVR, CTI, Voice Recognition, Universal Queue, and CRM. Our knowledge of the interoperability requirements of today's Customer Interaction Center (CIC) gives DDV the ability to quickly create and deploy a customized, scalable solution that will give you a significant time-to-market advantage. This translates to significant cost savings and broadened revenue opportunities – the framework for your company's competitive advantage.

Envox Worldwide is a leading global provider of voice solutions. The company's software products and related services dramatically reduce the time, cost and complexity of creating voice solutions and empower enterprises and service providers to significantly reduce operating costs, improve customer satisfaction and retention and generate new revenue streams. Headquartered in Boston, Envox products are available through a network of global channel partners.

IQ Services is an industry leader in affordable testing services for contact center and communication systems utilizing technologies like IVR, VoIP, TTS, screen pop or CTI–based and Web applications. Since 1996, IQ Services has provided confidence to hundreds of companies around the world. IQ Services’ key services include performance testing prior to system launch and proactive availability monitoring to check system availability and performance throughout the life of the system. IQ Services provides real traffic into to customer installations for an easy, fast, affordable and accurate view of system performance. IQ Services helps customers go live — and stay live — with confidence.

Mutare Software is a fully certified AVAYA Communication Premier DesignPartner focused on the design, development and support of software applications on the OctelDesigner platform. Mutare has been providing custom and off-the-shelf solutions for over 17 years. Their expertise in tailoring solutions to solve specific requirements has made Mutare the leading OctelDesigner developer, with more than 780 successfully deployed applications worldwide.

Presidio Networked Solutions is one of the fastest growing information technology solution providers in the Northeast. Presidio provides a broad range of IT infrastructure and services built atop the leading technology platforms in enterprise systems, storage management, and voice/data communications. Solutions include IP Communications, network infrastructure, systems and storage infrastructure, security, messaging, remote computing, and IT support. Presidio combines IT consultants with the highest levels of certification and products from the leading technology manufacturers to deliver solutions that will meet your demanding IT requirements. 

Servion Global Solutions is the world’s largest contact center specific systems integrator, providing end-to-end business solutions and contact center applications. Servion has expertise across multiple platforms and solutions including all Avaya contact center solutions. Servion is also one of a small number of software developers to be accredited with CMM level 4 for their rigorous quality control procedures.

Vertical Communications develops and sells industry-leading voice application software for the small- to medium-size businesses. Its flagship product line, TeleVantage, provides soft switch, voicemail, auto attendant, & ACD, that runs on standard computer hardware and offers numerous advantages over proprietary PBXs. Click to demo TeleVantage.