Customer-facing communication for call center voice recordings, including Auto Attendant, IVR prompts, and Messages-On-Hold, is often the first messaging and branding that your company impresses on your customers. The person who writes a voice message script for professional voice recordings has a creative role in conveying timely details, policies, promotions, etc., and keeping potential customers … Continued
In an increasingly globalized world, businesses must consider how to effectively communicate with their diverse customer base. A critical, yet often overlooked, element in this communication strategy is the use of native language voice prompts in call centers. In a recent video, Jim Giebutowski, Partner, Business Development at Marketing Messages, highlights the significant value that … Continued
You’re ordering professional voice recordings for your phone system but don’t know exactly what audio format to request. We have tools available that allow audio file conversion into many phone-system-friendly codecs. We’ll analyze your file to determine the specific format, average volume levels, and any other relevant details so that we can match these specs … Continued
One of the newest additions to our Voice Talent roster is Saundi. As one of the editors at Marketing Messages, I often have the opportunity to work with her recordings. There’s a lot I like about Saundi’s audio. The sound quality is impeccable. But I also love the sincerity in her recordings and her commitment … Continued
