One of the best ways to make sure that the recording process will go smoothly for the creation of your audio projects, be they Auto Attendant prompts, IVR prompts, On Hold Messages, or any number of other voice recording forms, is to take the time to thoroughly review and format your script before submitting it … Continued
As we discussed in our last blog post, Why Contact Center Voice Prompts Are Different, contact centers have very different needs for their customer-facing recordings than almost any other business. Last time, we discussed the specific things needed from a voice artist in order to make sure that IVR voice recording prompts worked properly for … Continued
Every industry has their own requirements for contact center voice prompts—their customer-facing, and internal, IVR and Auto Attendant voice recordings—just as every company needs to decide for themselves what tone, pacing, and language will be used that will best forge the desired relationship with whichever customer is calling in. Voice talents come with numerous different … Continued
If you receive an email from Marketing Messages, you may notice something different. We have begun adding our gender pronouns (he/him, she/her, etc.) to our email signatures, joining in with a growing number of companies taking similar steps in an effort to be as inclusive as possible. Recent studies have found that as many as … Continued
