Why has On-Hold Messaging proven to be indispensable throughout the COVID-19 Pandemic? I’ve been asked in numerous conversations with friends and family about how Marketing Messages has been weathering the COVID-19 pandemic. In the early days, we were all unsure of what the impact would be on our business, but as time passed and we … Continued
An On-hold music genre is often chosen for the emotions they evoke. Callers that feel anxious while on hold are more likely to hang up. Did you know you can have some level of control over your callers’ moods? Your Messages-On-Hold music choices—the music that accompanies the voice recordings—can make a difference. We have a … Continued
Marketing Messages Expands Voiceover Services Offerings to Include In-Room Customer Experiences too! Earlier this year we introduced our new In Room Customer Experience Solutions to our customers and partners. I’m sharing this post as a way of: Communicating what these services are, and the value they provide to you Explaining their role as a critical … Continued
We’ve all had a moment stuck on hold, trying to navigate our way through a company’s phone tree with only impersonal, automated recordings to guide us. It can be a long, frustrating experience, made all the longer and more frustrating by the voice prompts which can often be stilted, monotonous, and, well, robotic. Obviously you … Continued
