Thank you New England for all your splendor! On a recent trip to Newport, Rhode Island, the beauty of a New England Fall was evident everywhere. Flaming Maple trees against a cerulean sky. Seagulls swooped over the harbor that once played host to tall ships laden with goods and sundries bound for the colonies. Indeed, … Continued
Should I refer to this professional audio recording or these IVR Voice Prompts as a ‘VOX’ file, as mU-law (MEW-law) with a ‘vox’ extension, as CCITT, or even as a WAV file? This blog entry is less a technical primer, per se, and more of an illuminator on the subject of telephony audio – the … Continued
Professional Voice Prompts deployed in voice telephony applications afford healthcare providers, payers, and their technology partners a low-cost way to supply valuable information to patients, as well as to streamline compliance processes. All without taxing existing internal resources. Historically, the use of voice systems has been functionally limited and unimaginative, focusing primarily on basic caller … Continued
How did Marketing Messages partner with Twilio? In search of insights on how Marketing Messages can chart a course in the brave new universe of integrated, cloud-based communications, I made the trek out to Twilio’s user conference in San Francisco last week. Those telco professionals who have launched efforts in this arena know Twilio to … Continued
