The word of the day is “diacritical”. “Diacritical markings” are the accent marks attached to letters within a word that tell you how that letter should be pronounced. As an easy example, the dash above the “e” in the café tells you that the “e” should be read like “ay”, rather than being silent. Purée, … Continued
Your onhold messages and auto attendant prompts are part of your company’s identity. They are the first thing new customers will encounter when they reach out to make first contact, and they are likely the part of the company that said customers will have the most interaction with. If these recordings are a reflection of … Continued
Auto-attendant greeting or voicemail greeting? Auto attendant voicemail! What should you record? But first, how many voice mailboxes do you have? How do they differ? It’s unlikely that you need the same voice recordings on each, as each voicemail greeting is unique to the line. Perhaps you have a personal voicemail at home. Another voicemail … Continued
Diversity has never been more important in healthcare, and that includes the professional voice recordings that healthcare providers utilize for their patients and their staff. In a time when the COVID-19 pandemic has radically reshaped our cultural understanding of the importance (and fragility) of healthcare providers—from doctors to nurses to therapists to pharmacists to the … Continued
