At least a few times a month, I get a phone call from a Messages-On-Hold customer who needs to update their on hold messages – many times because they are changing their phone systems, or they’ve opened up a new office. Beyond determining the month and year of the last update, I ask a few … Continued
Healthcare Voice Prompts professionally recorded in multiple languages help to improve care for those with limited English proficiency. The PPACA (Patient Protection and Affordable Care Act) will require healthcare providers to increase the breadth of channels through which they communicate to Limited English Proficient (LEP) patients. Studies have shown that LEP patients have more negative … Continued
Professional Voice Prompts deployed in voice telephony applications afford healthcare providers, payers, and their technology partners a low-cost way to supply valuable information to patients, as well as to streamline compliance processes. All without taxing existing internal resources. Historically, the use of voice systems has been functionally limited and unimaginative, focusing primarily on basic caller … Continued
