Let’s talk about your call center. A call center may not seem like the most important part of your business, but when you think about it, it might very well be the area that your customers will spend the most time and interaction with. Call center greetings create the first impression that will hang over … Continued
These days, help is hard to find. Budgets are tight and every business dollar must be accounted for. It’s hard to justify the cost of a receptionist when auto attendants can connect callers directly to the right person. But not every phone system is well thought out, and some of the ones that are may … Continued
In the past, we have written about the importance of keeping your customer-facing messages on hold up to date during the Covid-19 pandemic. And, indeed, we saw an incredible surge in 2020 of customers, both in healthcare and in every other field as well, utilizing voice recordings to keep their customers aware of hours, protocols, … Continued
One of the questions we frequently get while discussing audio options with our customers is, “Why shouldn’t I just do this recording myself?” And it’s a question that we totally understand. With the rise of smartphones and so many other technological advances, it makes sense that a discerning customer would wonder if they could save … Continued
