Call Center & IVR prompts

PHOTO

World Health Organization: Translation & Voice Messages for Special Times

This winter, Marketing Messages was proud to provide a variety of services to the World Health Organization. Created in 1946 by the United Nations, the World Health Organization has played a major role in everything from the eradication of smallpox to the development of the Ebola vaccine to the ongoing global efforts to combat the … Continued

PHOTO

Updating Your On-Hold Message for a Post-COVID World

Over the past few weeks, we have seen a rise in customers updating their on-hold message or Auto Attendant and IVR prompts as circumstances within their organization change due to the evolving shape of the pandemic over the last few months. When the coronavirus pandemic began last year, we at Marketing Messages found ourselves flooded … Continued

PHOTO

Pronunciation Tricks for On Hold Messages and IVR Prompts

Ready to learn some pronunciation tricks for On Hold messages? So you’ve done the hard part and written out exactly the voice message that you will need recorded. You’ve gotten your on hold messages or your IVR prompts worded precisely the way you want them, and now all that’s left to do is send the … Continued

PHOTO

Knowing When NOT to Translate – Voice Messages & Customer-facing Telecommunications

With today’s global customer base, it is important to cover a wide range of languages for your voice messages and customer communications systems. In the USA alone, you can reasonably expect callers to have as their primary language English, Latin American Spanish, or Canadian French. This range only expands when you take into consideration Europe … Continued