An IVR ( interactive voice response ) is one of the many touch points you have with your customers, meaning it’s an important opportunity for you to reinforce your brand and improve the customer experience. What modern customers are looking for is less formal and more conversational language that’s more akin to a real conversation, … Continued
Outage reporting has become a major part of being an electrical utility in the high-speed world. Temporary blackouts and brownouts are an occurrence that cannot be entirely eliminated, given nature’s unpredictability and the imperfect nature of all systems. When your utility has a temporary loss of service, your customers need to know as soon as … Continued
Healthcare Voice Prompts professionally recorded in multiple languages help to improve care for those with limited English proficiency. The PPACA (Patient Protection and Affordable Care Act) will require healthcare providers to increase the breadth of channels through which they communicate to Limited English Proficient (LEP) patients. Studies have shown that LEP patients have more negative … Continued
Should I refer to this professional audio recording or these IVR Voice Prompts as a ‘VOX’ file, as mU-law (MEW-law) with a ‘vox’ extension, as CCITT, or even as a WAV file? This blog entry is less a technical primer, per se, and more of an illuminator on the subject of telephony audio – the … Continued
