Amplifying Diversity: The Strategic Advantage of African American Voice Talents in On-Hold Messaging and Phone Trees
In today’s competitive marketplace, businesses strive to create a welcoming environment for every caller. One of the most critical, yet often overlooked, aspects of customer interaction is the on-hold messaging and phone tree experience. While these systems are designed to guide callers efficiently, they also offer a unique opportunity to reflect a company’s commitment to … Continued
