In the past, we have written about the importance of keeping your customer-facing messages on hold up to date during the Covid-19 pandemic. And, indeed, we saw an incredible surge in 2020 of customers, both in healthcare and in every other field as well, utilizing voice recordings to keep their customers aware of hours, protocols, … Continued
One of the questions we frequently get while discussing audio options with our customers is, “Why shouldn’t I just do this recording myself?” And it’s a question that we totally understand. With the rise of smartphones and so many other technological advances, it makes sense that a discerning customer would wonder if they could save … Continued
“Gilly’s House is so much more than just a sober recovery house. It really has become a house of healing.” This is how Barbara Gillmeister, who in 2016 lost her 25-year-old son to a heroin overdose, describes Gilly’s House. The large Wrentham, Massachusetts house, a former nursing home, sat vacant for 15 years. In a … Continued
Ready to learn some pronunciation tricks for On Hold messages? So you’ve done the hard part and written out exactly the voice message that you will need recorded. You’ve gotten your on hold messages or your IVR prompts worded precisely the way you want them, and now all that’s left to do is send the … Continued
