As we discussed in our last blog post, Why Contact Center Voice Prompts Are Different, contact centers have very different needs for their customer-facing recordings than almost any other business. Last time, we discussed the specific things needed from a voice artist in order to make sure that IVR voice recording prompts worked properly for … Continued
The COVID-19 pandemic has turned everyone’s life and business upside down. It is vitally important that you keep your customer-facing messages up to date, providing your customers with clear, accurate voice prompts with information about how and when your business continues to function during this strange time. When the pandemic first began to make a … Continued
Update Your Messages Once they have created and installed their Messages-on-Hold, it is common for businesses to leave that MOH up, unaltered, for an indefinite length of time. But while the on hold messages will keep playing for as long as they’re left installed, keeping the message completely static is a waste of a valuable … Continued
Here at Marketing Messages, we always try to stay on top of the latest changes and improvements in the telecommunications space. After all, the better informed we are, the better equipped our customers will be for their own interactions and dealings with their customers. That is why we are very excited with a new Advanced … Continued
