An On-hold subscription like Messages-On-Hold regularly provides a set of professionally produced voice recordings with background music that your telephone callers hear while they are on hold. As you’ll learn, these messages can be leveraged to support current marketing campaigns, build your credibility, and educate your customers. To help convey how and why almost any … Continued
iLink Delivers On-hold – The Easier Way to Implement On Hold Messages Traditionally, Messages On Hold (MOH) has been delivered to the organization playing the messages as a static audio file, and manually loaded on to standalone digital announcers or into the internal memory of the organization’s phone systems. The static nature of this approach … Continued
Here is a phrase no one wants to ever hear again: “Please continue to hold. We will be with you shortly.” While being placed on hold is inevitable, your customers have higher expectations than on hold messaging with poor quality music and a looping message with the ambiguous promise that eventually “someone” will eventually pick up the … Continued
I am always skeptical when I hear someone say, “we just need one” on-hold message recording. The business world moves too quickly. New promotions, new product introductions, and competitive moves happen fast. And the first time your customer hears about something new, or a key update to your products or services, is often during their … Continued
